2019-07-04
Some years ago, we had a customer
who entered the business of clothes hangers for the first time. He wanted to
purchase hangers for a big hotel range. They needed anti-theft hangers, and
they chose me as a supplier. I was very happy seeing that they were ready to
put their trust on me.
I told them about the quality of
the hangers, and about the different grades of quality. There are three grades
of quality:
A, which is the highest level.
A/B mixed, which shows the wood
in its natural grade, and
B, with black knots, lines, holes, and the possibility of an uneven
lacquering.
I even showed them samples of all three grades to make sure they were aware of all relevant facts.
I thought our
customer was aware that their big hotel chain needed A-grade hangers, and so I
slightly suggested this to our customer. I warned him, he should use at least A/B-grade
hangers.
Eventually, the responsible from
the big hotel chain was very upset with the result. They said, the surface of
the hangers could damage their client’s silk clothes. Our customer was afraid
of losing this big client, up to the point that they would call me several
times a day to try to solve this matter.
I deeply regretted not
having insisted in keeping my advice. After all, we are the professionals in
the business. I was so sorry for this situation, even though my friends tried to comfort me saying it was not my responsibility.
Although my customer and I lost
money, I still think I made the right decision. I helped my customer keep their
big client, helped both their business and mine, and you know what? They have
kept placing orders for my hangers ever since then.
Business is not always easy, and international business is not just about
quotations. Business experience has an immeasurable value. Some decisions are hard
to make, but they pay off, especially if you deal with honest partners.
HHANGER TEAM
2019-07-04
907-909, Building 2, Noble Plaza 328, Dunhua Rd, Qingdao, 266034
+86-532-6699 7292 ext 0
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